FAQs – Davonchi
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  • How do I navigate the store to find the products I'm looking for?

We designed it to be easy to use and navigate. You can start by using the search bar to type in the product you're looking for or browse through the different categories of products listed on the homepage. Once you find a product you're interested in, simply click on it to see more details and options.
  • How can I be sure that the clothing I order will fit me correctly?

We offer a size chart for each product to help you choose the right size. We also have a customer service team that can assist you with any questions you may have about sizing or fit. In addition, we have a flexible return policy so you can exchange or return any items that don't fit properly.
  • How long will it take to receive my order?

The delivery time for your order will depend on the shipping method you choose and your location. We offer a range of shipping options at different price points, including express shipping for faster delivery. Once your order is shipped, you will receive a tracking number so you can keep an eye on its progress.

  • What are my shipping and delivery options available?

The estimated shipping time for orders is usually 7–10 business days, but some particular orders may take longer, around 8–14 days. This information is always provided in the product description section to ensure transparency with our customers. It is important to note that not all of our products take that long to deliver. However, to prioritize our customers' satisfaction, we have decided to give the maximum delivery times.
  • What payment options are available?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, and Apple Pay. We use industry-standard encryption to protect your payment information, so you can shop with confidence.
  • Can I return or exchange items if I'm not satisfied with my purchase?

Yes, we have a flexible return and exchange policy. If you're not satisfied with your purchase for any reason, you can return it within 30 days. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase for a full refund or exchange. Just contact our customer service team to initiate the return or exchange process.